Refund policy

If you purchase Seel Return Assurance for eligible items in your order, you can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

All sales are Final Sale and we do not offer returns, unless you purchase Seel Return Assurance.

 

No Refunds on Custom Items, unless you purchase Seel Return Assurance

Because each item is hand made for each customer, once a pendant has been made with the requested photo it can not be used again. If your custom pendant has any defect upon receiving it, a new one will be made free of charge in its place.

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue. If we are not notified within 24 hours of you receiving the item we are no longer responsible for the items replacement.